1. How can I get FREE SHIPPING?
We are happy to offer FREE SHIPPING for online orders of $25.00 or more! Simply choose FREE SHIPPING option at checkout. If your order is under $25.00, there's a nominal $4.99 fee to ship your order.
2. Are there exclusions or conditions for your FREE SHIPPING offer?
Yes. Our free shipping offer is ONLY VALID in the Continental U.S., Hawaii & Alaska. If you live outside these areas, we do not offer free shipping because of obvious expense. However, we do ship worldwide to many locations and welcome all orders! Also, at times our shipping calculator does NOT calculate for oversized box charges to non-continental US address, such as Guam, Puerto Rico etc. and there may be an additional fee. We will contact you if there are additional fees, and you may have a choice to cancel your order or proceed at that time.
Also, please note: Larger orders ship UPS GROUND which is a slower method because of oversize costs. This service is not available shipping to Hawaii, so there may be an additional charge to your order to cover the high cost of Priority Mail shipping on large oversized boxes to Hawaii. (see #4)
3. How long will it take to receive my order?
Orders ship within 1 business day after your order is placed if items are in stock. We usually ship via U.S. Postal Service. Smaller orders (1-4 items) ship either USPS First Class Mail or USPS Priority Mail depending on location and weight.
Most orders reach their U.S. destination within 1-7 business days once shipped. HOWEVER, currently COVID may affect shipping times, so if your shipment is timely, call us for its estimated time of arrival. Additional fees may apply if you need an upgraded service.
Larger orders, because of oversize costs, ship USP GROUND, which takes approximately 3-9 business days to arrive. Delivery time varies depending on the shipping method and are subject to change. If your shipment is timely, call us for an exact DOA. If ordering outside the Continental U.S., Hawaii or Alaska, see #5.
4. Do you ship outside the Continental U.S.?
YES to some locations, however COVID may affect shipping times and our ability to ship to your location.
See International Shipping Info
5. May I order by phone instead of online?
YES! Call us toll free: 1-888-WATERGYM (1-888-928-3749)
Mon-Fri 10:00-5PM Pacific Time. International Orders Call: (415) 388-1079.
If you call outside those hours, simply leave a message and we'll get back to you the following business day. You may also place your order online 24/7. Our website is PCI compliant, safe and secure
and protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
6. May I change or cancel my order once it has been placed?
Yes! If we catch it in time! We strive to ship orders as fast as possible, so if you need to cancel or change your order, call us immediately! We'll gladly make changes if possible. If your package has already shipped, well, what can we say? We strive for speed! Call toll free 1-888-WATERGYM (1-888-928-3749) Mon-Fri 10:00-5PM Pacific Time. International Orders: (415) 388-1079.
7. Do you give quantity discounts?
At times for some products. The quantity discounts are indicated on each product page if available. All quantity discounts are applied while in the shopping cart area of our website. Quantity discounts may need to be adjusted on large orders shipping to Alaska and Hawaii because oversized boxes ship are extremely expensive to ship to those areas, as they need to ship Priority Mail, not our regular ground service.
8. Do you give professional & facility discounts?
At times for some products. This special offer is only valid in the continental U.S.A. You must call and provide us with proof of your current professional certification. We also accept purchase orders upon approval from Fitness Facilities, YMCA's, Wellness Centers and Schools in the U.S. Call to inquire.
9. What are my payment options?
10. What is your return policy?
Thank You for Ordering WaterGym® Products!